Use even, indirect light
Avoid a single harsh light source. Blister packs, window boxes, and metallic paint throw glare that can hide names, logos, and set numbers.
Get in touch
Bug reports, wrong identifications, billing questions, feature ideas — all welcome.
maximusislamabadg84@gmail.comGet better scans
Recognition accuracy depends a lot on the photo. Four things make the biggest difference.
Fill the frame, straight on
Hold the camera square to the toy or package and get the whole thing in frame with a little margin. Angled shots make condition harder to judge.
Show the identifying details
If a toy is hard to place, scan the side of the box or the back of the card, where the name, series, and set number usually are. On a loose die-cast car, the base often carries the model name and year.
Sealed toys scan fine
No need to open anything — just tilt the package slightly so reflections off the plastic bubble or window don't cover the toy inside.
Common questions
Scanning & values
The AI got my toy wrong
Open the toy, tap Edit in the details, correct it, and the price updates. Or try See other matches. If the photo was the problem, rescan with even light and the whole toy or package in frame. Sending us the photo and what the toy actually is still helps — reports like these are how recognition gets better.
Why does the value look too high or too low?
Standard estimates are generated by AI from your photo, and the confidence letter (A to E) shows how sure it is. Live market checks search recent sold and listed prices and show their sources, so you can see where a figure comes from. If a detail is wrong — the name, brand, series, year, or edition — correct it in the toy's details and the price updates. Values also vary a lot with condition: a sealed, boxed toy and a loose copy of the same toy can be worlds apart. If a figure still looks far off, send it over and we'll take a look.
What does the condition estimate tell me?
Each scan prices the toy in four conditions — sealed in box, box damaged, loose and complete, and loose with parts missing — each with its own price range, alongside a rarity tier from Common to Legendary. It is not an official grade, and ToyGem does not grade toys the way AFA, CAS, or CGA do.
Free scans, Pro & ads
How do free scans work?
Every day you get one free scan; an unused one doesn't carry over. If you've used today's, you can go Pro or watch a short ad for an extra scan (a few per day).
Why do I see ads?
The free version is supported by ads. ToyGem Pro removes them. To change ad personalisation, use Settings → Ad Privacy Choices in the app (EEA/UK and some US states) or iOS Settings → Privacy & Security → Tracking.
How do I manage or cancel my subscription?
Subscriptions are billed by the App Store, so they're managed there: on iOS, open Settings → your name → Subscriptions. Refunds are handled by Apple under its own policy. If something looks wrong on our side, email us and we'll help sort it out.
How do I restore my subscription?
Open the paywall or Settings and tap Restore Purchases, signed in with the Apple Account you subscribed with.
The app says "Waiting for Approval"
Ask to Buy is on for your account: a family organizer must approve the purchase on their device. Pro unlocks as soon as it's approved.
Messages you might see
"Too many scans"
A short-term limit for unusually heavy use. Wait a little and try again; your subscription isn't affected.
"Couldn't confirm this is a genuine copy of the app"
Update ToyGem from the App Store and try again. If it keeps happening, email us.
Your collection
How do I delete a collection?
Open the collection, open its menu, and tap Delete Collection. You'll choose whether its toys move to Unsorted or are deleted too.
Will my collection move to a new phone?
No. ToyGem is account-free, so your collection is saved under an anonymous ID tied to your phone. If you reinstall the app on the same phone, your collection and scanned images are restored from our cloud backup. A new phone gets a new ID and starts with an empty collection. If a reinstall on the same phone doesn't bring your toys back, email us before you start re-scanning.
Delete your data
ToyGem has no accounts, but your collection and scanned images are backed up to our cloud so they come back after a reinstall on the same phone. You can remove them in one tap:
- Settings → Delete My Data permanently removes your saved toys, collections, and photos from your device and our servers. We keep a record of your purchases for billing and refunds, short-lived usage counts (deleted after 30 days) to prevent abuse, and the anonymous app identifier. None of these contains your photos or collection.
- To remove a single toy, delete it inside the app — that removes the toy and its scanned image from our cloud too.
- Uninstalling ToyGem only clears the copy on your device; the cloud backup stays. Use Delete My Data first if you want everything gone.
- Can't open the app any more? Email maximusislamabadg84@gmail.com with the subject "Privacy Request" and we'll delete it for you within 30 days.
Deletion is permanent — a deleted collection cannot be restored. Read the Privacy Policy for full detail on what we store and for how long.